.chat-dialogo{border:1px solid #bdd5df;color:#243d4c;background:#fff;overflow:auto;font-family:inherit}.chat-dialogo header{display:flex;gap:12px;align-items:center}.chat-dialogo h2{font-size:20px;margin:0}.chat-dialogo header p,.chat-aviso{font-size:13px;line-height:1.5}.chat-dialogo header button{margin-left:auto;font-size:24px}.chat-dialogo textarea,.chat-dialogo input,#chat-central textarea,#chat-central input[type=search]{width:100%;box-sizing:border-box;padding:10px;border:1px solid #99b8c8;border-radius:8px;font:inherit}.chat-dialogo label,#chat-central label{display:block;margin:10px 0}.chat-dialogo button,#chat-central button{min-height:40px;padding:8px 12px;border:1px solid #8aaebf;border-radius:8px;background:white;color:#00677b;font:inherit;cursor:pointer}.chat-dialogo button:hover,#chat-central button:hover{background:#e9f5f8}.chat-dialogo button:focus-visible,#chat-central button:focus-visible{outline:3px solid #007e93;outline-offset:2px}.chat-mensagens{height:300px;overflow:auto;overscroll-behavior:contain;background:#f5f8fa;padding:12px;border-radius:10px;margin:12px 0}.chat-mensagem{padding:10px 12px;background:#fff;border:1px solid #d4e2e9;border-radius:10px;margin:8px 0;overflow-wrap:anywhere}.chat-mensagem p{white-space:pre-wrap;margin:5px 0}.chat-mensagem time{font-size:11px;color:#536a78}.chat-visitante{margin-left:26px;background:#e9f7fa}.chat-nota{background:#fff6dc;border-color:#e6ce8e}.chat-sistema{font-size:13px;background:#edf1f4}.chat-retomar{position:fixed;right:20px;bottom:180px;z-index:90;background:#006d80;color:#fff;border:0;border-radius:18px;padding:14px;font:inherit}.chat-grade{display:grid;grid-template-columns:minmax(230px,1fr) minmax(340px,2fr);gap:24px;margin:24px 0}.chat-grade section{min-width:0;background:white;padding:18px;border:1px solid #c8dde6;border-radius:12px}#chat-fila{max-height:520px;overflow:auto}#chat-fila button{display:block;width:100%;text-align:left;margin:8px 0}.chat-acoes,.chat-abas{display:flex;gap:10px;flex-wrap:wrap;margin:15px 0}.chat-table-scroll{overflow:auto;max-width:100%}#chat-central table{width:100%}#chat-central details{padding:15px;margin:15px 0;background:white;border:1px solid #c8dde6;border-radius:12px}#chat-central summary{cursor:pointer;font-weight:600}#chat-central td{overflow-wrap:anywhere}.chat-disponivel{padding:12px;background:#e8f5f7;border-radius:8px}.chat-dialogo [hidden],#chat-central [hidden]{display:none!important}#chat-status,#chat-equipe-status{color:#8c350b;min-height:22px}.chat-dialogo form p{font-size:13px}@media(max-width:760px){.chat-grade{grid-template-columns:1fr}.chat-mensagens{height:35dvh}.chat-retomar{right:12px;bottom:170px}.chat-dialogo header h2{font-size:18px}}
/* Terceiro convite: acompanha ELO e WhatsApp, sem exigir abrir o guia. */
.chat-retomar{right:28px;bottom:184px;z-index:12;width:300px;box-sizing:border-box;min-height:66px;border-radius:44px;padding:10px 14px;display:flex;align-items:center;gap:10px;border:1px solid #3794a2;background:#006c7d;box-shadow:0 8px 30px #073f3333;text-align:left}.chat-retomar[hidden]{display:none}.chat-retomar>span:nth-child(2){flex:1;min-width:0}.chat-retomar small{display:block;font-size:11px;line-height:1.4;color:#e2f7fa}.chat-retomar strong{display:block;font-size:13px;line-height:1.5;color:white}.chat-retomar .chat-convite-icone{display:grid;place-items:center;border-radius:50%;background:#e2f7fa;color:#006c7d;width:40px;height:40px;flex-shrink:0;font-size:22px}.chat-retomar[data-online="1"] small:before{content:'● ';color:#b4ffd8}.chat-retomar[data-online="0"] small:before{content:'○ ';color:white}.chat-retomar:focus-visible{outline:3px solid #00bfd8;outline-offset:4px}body:has(.cookie-banner:not([hidden])) .chat-retomar,body.guia-aberto .chat-retomar{visibility:hidden}#chat-novas{display:block;font-size:11px}#chat-perfil{max-width:520px;padding:16px;background:#fff;border:1px solid #c8dde6;border-radius:12px}#chat-perfil small{display:block;margin:8px 0}#chat-nome-publico{width:100%;box-sizing:border-box}@media(max-width:760px){.chat-retomar{right:12px;bottom:calc(max(14px,env(safe-area-inset-bottom)) + 76px);width:calc(100% - 24px);min-height:58px;padding:8px 14px}.chat-retomar strong{font-size:14px}body:has(.chat-retomar) .footer-bottom{padding-bottom:170px}}

#chat-nome-publico{font:inherit;padding:10px;border:1px solid #99b8c8;border-radius:8px}.chat-convite-icone svg{width:24px;height:24px}

/* Atendimento ancorado: a página continua clicável e rolável. */
.chat-dialogo{position:fixed;z-index:40;right:28px;bottom:184px;margin:0;width:min(420px,calc(100vw - 32px));height:auto;max-height:calc(100dvh - 210px);box-sizing:border-box;box-shadow:0 12px 48px #18384633;overscroll-behavior:contain;padding:16px;border-radius:18px}
.chat-dialogo[hidden]{display:none!important}.chat-dialogo header{position:sticky;top:-16px;background:white;z-index:1;padding:8px 0}.chat-dialogo header h2{font-size:17px}.chat-dialogo header p{margin:4px 0}.chat-dialogo .chat-mensagens{height:220px;max-height:30dvh}.chat-dialogo textarea{resize:vertical;max-height:160px}.chat-dialogo #chat-status:empty{display:none}.chat-dialogo details summary{cursor:pointer;font-size:13px}.chat-atencao{animation:chat-pulso 1.2s ease-in-out 3}@keyframes chat-pulso{50%{box-shadow:0 0 0 4px #00acc144,0 10px 36px #18384633}}@media(prefers-reduced-motion:reduce){.chat-atencao{animation:none;outline:2px solid #00acc1}}
#chat-convidar{padding:18px;border:1px solid #c8dde6;border-radius:12px;background:white;margin:16px 0}.chat-jornada{font-size:13px}.chat-jornada ol{max-height:160px;overflow:auto;padding-left:24px}.chat-jornada li{overflow-wrap:anywhere;padding:3px}.chat-jornada p{margin:8px 0}
@media(max-width:760px){.chat-dialogo{right:12px;bottom:calc(max(14px,env(safe-area-inset-bottom)) + 76px);width:calc(100% - 24px);max-width:420px;max-height:65dvh;height:auto;border-radius:16px;padding:14px}.chat-dialogo header{top:-14px}.chat-dialogo .chat-mensagens{height:180px;max-height:23dvh}}

#chat-fila button[aria-pressed="true"],#chat-central button[data-conversa][aria-pressed="true"]{background:#e3f5f8;border-color:#007e93;box-shadow:inset 3px 0 #007e93}#chat-visitantes tr.chat-selecionado{background:#e3f5f8}#chat-ficha{scroll-margin-top:100px}#chat-nome:focus{outline:2px solid #007e93;outline-offset:5px}

.chat-alerta-equipe{padding:18px;border:2px solid #a94e00;border-left-width:8px;background:#fff3dd;color:#6e3300;border-radius:12px;font-weight:600;margin:16px 0}#chat-fila button.chat-nao-lida{border:2px solid #b15c00;background:#fff8eb}.chat-badge{display:block;width:fit-content;border-radius:20px;padding:4px 10px;margin-bottom:8px;background:#8c4100;color:white;font-size:13px}#chat-fila button.chat-nao-lida[aria-pressed="true"]{box-shadow:inset 4px 0 #007e93}